Why the ‘customer experience’ matters

Why the ‘customer experience’ matters

My first ever Saturday job was at House of Fraser in Newcastle, so I was devastated to hear that they’re closing 31 of their 59 stores. Of course, there are multiple reasons for this, but it got me thinking about the importance of the customer experience and making...
Did you know about our FREE mini course?

Did you know about our FREE mini course?

If you read our last blog article, you’ll know that we ran a free 5 day mini-course in March 2018 to give people an insight into the difference a good social media strategy can make to their business. The course was so successful that we’re planning a second one, to...
How’s your 2018 going so far?

How’s your 2018 going so far?

Time really is flying this year – we can’t believe it’s the end of March already! As the first quarter of 2018 comes to an end, it’s time to review what we’ve achieved in the last three months against the plans we put in place at the start of the year. This is...
Could YOU win Small Business Sunday?

Could YOU win Small Business Sunday?

Last May, we were lucky enough to be picked out as one of the winners of Small Business Sunday. Created by Theo Paphitis – best known for appearing in TV’s Dragon’s Den – in October 2010, Small Business Sunday rewards small businesses that tweet him @TheoPaphitis and...
What should your social media manager do for you?

What should your social media manager do for you?

As we’ve said before (more than once!), not all social media consultancies are created equal. As with any business type, there are people out there who know what they’re doing and genuinely want to do a great job…and then there are the cowboys. So how do you know when...