Mystery shopping is a tool used externally by market research companies, or internally by companies themselves; to measure quality of service or compliance to regulation and to gather specific information about products and services. Mystery Shoppers perform specific tasks chosen by you, such as: purchasing a product, asking questions, registering a complaint or behaving in a certain way. They then provide a detailed report or feedback about their experience.
Do you really know how professional YOUR team are? Do you really know how Customer Service driven and motivated they are? As soon as you have this information, you can act on it to see improved results and higher profits.
Let us carry out a Mystery Shop for you. We can do this by phone and in person to your business.
Cureton Consulting high quality mystery shopping service; we can give you:
- A measure of current performance levels
- Identified training needs
- Assessment of the effectiveness of your Managers
- Analysis of your company service standards
The results of this will then be presented in a format for Operational Managers to use. These results will give you effective feedback on any under-performing staff and enable you to plan for their improvement.
Like what you see?
Find out more and talk to Karen.